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Refund Policy退款政策

Effective / 生效日期: 2026-08-12

We want you to feel confident about buying session credits. This Refund Policy explains when a refund is available, how to request one, and how long it takes.

1. Refund window

You may request a full refund for a session credit within 7 days of purchase, provided that the credit has not yet been used to generate a scenario. “Used” means the credit has been consumed to produce a scenario vocabulary plan (which is what triggers the LLM cost we cannot recover).

2. Eligibility

Refunds are available for:

  • Unused session credits purchased within the last 7 days;
  • Duplicate charges caused by a technical error on our side;
  • Charges that were not authorized by the account holder (report immediately).

Refunds are not available for:

  • Session credits that have already been used to generate a scenario plan;
  • Whitelist / admin usage entries (no payment was made for these);
  • Requests submitted more than 7 days after the purchase date.

3. How to request a refund

Email admin@sayveda.com from the address associated with your account, including:

  • Your account email;
  • The Paddle transaction ID (visible on the invoice Paddle emails you);
  • A brief reason (optional, helps us improve).

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically return to your original payment method within 5–10 business days depending on your bank.

4. EU / UK consumer withdrawal right

Under EU Directive 2011/83 and equivalent UK regulations, consumers ordinarily have a 14-day right of withdrawal for online purchases. Because session credits are delivered as digital content that becomes usable immediately after purchase, this right is waived once you use a credit. Unused credits remain refundable within our 7-day window (which is more generous where applicable).

5. Chargebacks and disputes

If you believe you were charged incorrectly, please contact us first — a refund is faster and cleaner than a chargeback. Chargeback disputes filed directly with your bank are managed by Paddle as our Merchant of Record; the outcome will be determined under card-network rules and applicable law.

6. Currency and fees

Refunds are issued in the same currency and to the same payment method as the original purchase. Third-party currency conversion fees or bank charges (if any) are outside our control and will not be reimbursed.

7. Contact

Questions about refunds? Email admin@sayveda.com. See also our Terms of Service and Privacy Policy.

中文版本 / Chinese version

我们希望你可以安心购买 session 额度。本《退款政策》说明退款的条件、申请方式与处理周期。

1. 退款时限

购买后 7 天内，若该次 session 额度 尚未使用， 你可以申请全额退款。“已使用”是指该额度已被消耗、生成了场景词汇计划 （这会触发我们无法回收的大模型调用成本）。

2. 退款范围

以下情况可申请退款：

  • 购买后 7 天内、尚未使用的 session 额度；
  • 因我方技术问题导致的重复扣款；
  • 非账户持有人授权的扣款（请立即联系我们）。

以下情况不适用退款：

  • 已被使用以生成场景计划的 session 额度；
  • 白名单 / 内部使用记录（未产生实际付款）；
  • 购买日期起 7 天后提交的退款申请。

3. 如何申请退款

请使用你账户绑定的邮箱地址，发邮件至 admin@sayveda.com，并注明：

  • 账户邮箱；
  • Paddle 交易号（可在 Paddle 发送给你的发票邮件中找到）；
  • 简要退款原因（可选，仅用于我们改进服务）。

我们会在 2 个工作日内回复。经批准的退款由 Paddle 处理， 通常在 5–10 个工作日内退回到你的原支付方式，具体时长取决于发卡行。

4. 欧盟 / 英国消费者撤回权

依据欧盟指令 2011/83 及英国等效法规，消费者对在线购买通常享有 14 天撤回权。 由于 session 额度属于购买后立即可用的数字内容， 一旦使用即视为放弃该撤回权。 未使用的额度仍可在我们 7 天窗口期内退款（如适用则以更有利于消费者的条件为准）。

5. 拒付与争议

若你认为扣款有误，请先与我们联系 —— 退款比拒付更快也更干净。 直接向发卡行发起的拒付争议由 Paddle 作为商户结算方 (MoR) 处理， 最终结果依据卡组织规则与适用法律裁定。

6. 币种与手续费

退款以原购买币种、按原支付方式退回。 第三方产生的货币转换费或银行手续费（如有）不在我们控制范围内，无法退还。

7. 联系方式

有退款相关疑问？邮件联系 admin@sayveda.com。 另请参阅《服务条款》与《隐私政策》。

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